September 23, 2021

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BrandPost: AppOps: A Case Study into Improved Service Quality and User Experience

CUNA Mutual Group was established over eight decades ago with the vision of making brighter financial futures accessible to all by providing access to quality financial services and helping more people make financial decisions that work for them and their situation. As a customer-centric organization, it believes in the principle of people helping people to build a responsible and equitable culture of stakeholdership. For generations, credit unions, enterprises and individuals across America have trusted CUNA Mutual Group to achieve financial security and self-reliance. 

To manage customer commitments, help prevent service outages and unplanned downtimes, Director Barb Brickl and her IT Business Operations team partnered with Atos, making a story of unmatched professionalism, teamwork and converged digital excellence.

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