June 18, 2021

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SAP finally joins the process mining fray

Business process improvement has been a top enterprise concern of late, and German software company SAP has heeded the call with Process Insights, a new process mining tool announced during last week’s Sapphire event.

With Process Insights, SAP aims to help customers streamline their operations by reporting on the speed and efficiency of existing business processes before benchmarking them against 300 key performance indicators (KPIs) generated from aggregated SAP customer data. The tool, which will use SAP’s Intelligent Robotic Process Automation to recommend improvements, leans heavily on data SAP has amassed about what makes any given process efficient for its customers, SAP CEO Christian Klein said during a media and analyst Q&A.

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