June 16, 2021

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IT service desks lacking user verification policy, putting businesses at risk

48% of organizations don’t have a user verification policy in place for incoming calls to IT service desks, according to Specops Software. The information was uncovered as part of a survey of more than 200 IT leaders from the private and public sectors in North America and Europe. In addition, the survey found that 28% of the companies that actually do have a user verification policy in place are not satisfied with their current policy … More

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