April 14, 2021

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BrandPost: Business Process Automation at Scale Is Key to Customer and Employee Experience

The events of the past year shined the spotlight on business process automation, highlighting its importance to every organization. As employees migrated en masse to remote work and internal process demands increased, organizations without end-to-end digital automation found themselves at a severe disadvantage. Without integration of processes across silos, efficiency erodes and the customer experience suffers. If anything is to be learned from 2020, it’s that strategic end-to-end automation drives consistent process improvement.

In a recent webinar, “Create a Strategy to Drive End-To-End Automation at Scale,” Tom Casey, senior vice-president of engineering at DocuSign and Rob Koplowitz, vice-president at Forrester Research, explored the need for end-to-end automation at scale—and offered strategic advice to support your digital transformation.

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